1. Custom orders and personalisation
- All our jewelry is custom-made with your provided photos, making each piece unique and non-refundable.
- Ensure that the image uploaded is high quality for the best projection results.
- Once an order is placed, changes or cancellations are only possible within 12 hours of purchase.
2. Processing and shipping
- Custom orders take 1-2 working days to create.
- Delivery time varies based on location: domestic orders 4-7 business days; international orders 7-15 business days.
- Delays may occur due to unforeseen circumstances (e.g. weather, customs).
3. Returns and refunds
- Since our products are custom-made, we do not accept returns or exchanges.
- Refunds are only applicable for defective or damaged products upon arrival (must be reported within 48 hours), and for orders lost in transit (after verification).
4. Order acceptance and returns
- Once an order is shipped, it must be accepted upon delivery.
- If an order is refused or returned, we may repurpose the product for marketing purposes as it cannot be reshipped.
5. Payment and pricing
- All prices are listed in Indian Rupees (₹) and may be subject to change without notice.
- We accept UPI, credit/debit cards, net banking and wallets through Razorpay, and Cash on Delivery (confirmed with a WhatsApp code).
- Payment must be completed before order processing begins.
6. Intellectual property
- All designs, images, and content on our website are owned by Memory Jewells and may not be copied or used without permission.
7. Limitation of liability
- Memory Jewells is not responsible for incorrect images uploaded by the customer, delays caused by third-party couriers, or minor variations in color, size, or projection quality.
8. Image quality disclaimer
- The clarity of your final image depends on following our photo guidelines.
- If you upload a photo that meets the guidelines, the image will be clear.
- If the guidelines are not followed, there is a higher chance your image may appear blurred or certain parts may not be sharp.
9. Contact information
For any queries, contact us at admin@memoryjewells.com or +91-8130360609.
By placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.